Advice and Information
This section provides exisiting tenants and people seeking to become one of our tenants with information on our services.
The WAITING LIST will re-open on the 1st September 2010 when we will only be seeking applications from people who want the following types of accommodation in the undermentioned areas.
1 Bedroom Flats in Aston, Moseley & Handsworth
2 Bedroom Houses in Balsall Heath, Winson Green & Lozells
3 Bedroom Houses in Lozells, Weoley Castle, Kings Norton & Northfield .
Our homes are predominately within a 2 mile radius of the City Centre although we have some houses in the Weoley Castle/Northfield area. Our property portfolio contains houses and flats. The flats have one, two and three bedrooms are converted houses and are not in “high rise” blocks. All our properties meet the Government\'s Decent Homes Standard and are maintained to a good standard, are well insulated, many are double glazed and have efficient central heating systems.
By clicking one of the links it is possible to view or download.
Application Forms
Transfer Forms
Home-swapper Details
Tenants’ Handbook
In addition access is available to policy documents including Tenant Involvement, Homelessness, Performance and Service Delivery Standards plus links to other partners involved in Housing.
Existing tenants are advised to carefully consider the following guidance on Home Safety :-
It is imperative that you take care in your home to avoid accidents to yourself or members of your family. To tamper with any household equipment or appliances can be potentially dangerous, so we particularly recommend that you take notice of the information provided on electricity and gas.
Smoke Alarms
Smoke and Carbon Monoxide detectors are installed in every one of our properties. Tenants are advised to check that they are working properly by pressing the sensor each month. Under no circumstances must the batteries be removed and used for other purposes. If the monitor omits a bleeping sound, this should be reported to the office. We will check that the monitor is not faulty, replacing if faulty or replacing the battery.
Fire Safety
* Do not dry clothes too close to gas fires, heaters or cookers
* Make sure all fires are guarded, especially if you have young children
* See that children’s clothes, especially nightwear, are close fitting
(displays the kite mark). Pyjamas have been found to be safer than nightdresses.
* Make sure that furniture contains fire retardant material.
IN THE EVENT OF A FIRE CALL THE FIRE BRIGADE (DIAL 999), EVACUATE THE PROPERTY.
DO NOT ENDANGER YOUR OWN LIFE BY ATTEMPTING TO FIGHT THE FIRE
Gas Supplies & Safety
Tenants have a choice of which Supplier they wish to use, but be careful when changing supplier to ensure a transfer is registered.
In the unlikely event of a gas leak you must take the following action :-
Immediately report the leak to the National Grid on ---- 0800 111 999
* Extinguish all cigarettes and do not ignite a match or use any other naked flame
* Avoid using any electrical appliances or switches (including light switches)
* Ventilate the property by opening windows and doors to rid the property of the gas fumes
* Check if a pilot light has blown out, or if your gas hob or cooker has gone out
Annual Gas Service Check
To ensure the safety and efficiency of gas fires and boilers, the Association is legally required to annually service such equipment. It is a Condition of Tenancy that tenants allow our engineers access to enable them to undertake the service. To deny the engineer access will result in the commencement of legal proceedings with the potential that Tenants might lose their home. Electricity Supplies & Safety Methods of rent payment Standing Order Direct payments In special circumstances we will call at tenants home to collect rent. Advice on any of these methods of rent payment can be obtained from the Office.
Tenants have a choice of which Supplier they wish to use, but we advise that you must be careful when changing supplier to ensure a transfer is properly registered.
In the event of an electrical fault :-
Check the fuse box or consumer unit so see if any circuit has been "tripped" as it maybe that a faulty appliance has caused the fault. If it is not appliance immediately notify the Office.
To prevent accidents in the home involving electricity the guidelines detailed below should be followed :-.
* Never take an electrical appliance such as heaters and hair dryers into the bathroom.
* Avoid running electrical wires under carpets or lino. You may not be able to see if the wire starts to fray.
* Get a qualified electrician to deal with repairs to your own appliances - do not do work on them yourself.
* Make sure that your electrical appliances are correctly fused.
* Avoid overloading electrical sockets.
Rent is due every Monday one week in advance. The Association accepts payment from tenants by a variety of methods as detailed below:-.
Via The Bank
Lloyds/TSB accept on our behalf rent payments by use of vouchers from the Rent Voucher Book – these are supplied pre printed by the Association.
Lloyds/TSB and all other Banks or Building Societies can up set up weekly or monthly standing order facilities
Cardnet
The Association has the facility to accept payments by debit and credit cards. All that is required is a weekly phone call to the office or if you prefer we can telephone you on a particular day and time to suite you.
Cheque payments can be sent to the office through the Post. Similarly cash or cheque payments can be paid at the Office. We do not recommend cash being sent to us in the Post.
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