Advice & Information

This section provides existing tenants and people seeking to become one of our tenants with information on our services.

Our homes are predominately within a 2 mile radius of the City Centre although we have some houses in the Weoley Castle/Northfield area. We have some flats in our property portfolio they are not in “high rise” blocks. All our properties are maintained to a good standard, are well insulated and have efficient central heating system.

By clicking one of the links it is possible to view or download.

Application Forms - Sorry but our waiting list is currently closed
Transfer Forms
Home-swapper Details
Tenants’ Handbook

In addition access is available to policy documents including Tenant Involvement, Rent payment methods, Homelessness plus links to other partners involved in Housing.

Home Safety
It is imperative that you take care in your home to avoid accidents to yourself or members of your family. To tamper with any household equipment or appliances can be potentially dangerous.

We recommend that you take notice of the information provided on the electricity and gas pages

Fire Safety
	Do not dry clothes too close to gas fires, heaters or cookers
	Make sure all fires are guarded, especially if you have young children
	See that children’s clothes, especially nightwear, are close fitting (displays the kite mark). Pyjamas have been found to be safer than nightdresses.
	Make sure that furniture contains fire retardant material.
IN THE EVENT OF A FIRE CALL THE FIRE BRIGADE (DIAL 999), EVACUATE THE PROPERTY.
DO NOT ENDANGER YOUR OWN LIFE BY ATTEMPTING TO FIGHT THE FIRE

Gas Supplies & Safety It is the tenants responsibility to make their own arrangement for gas supply For all gas leaks Telephone: 0800 111999 FIND OUT HOW TO TURN OFF THE GAS SUPPLY. If you are not sure how to do this, let us know now and we will advise you.
If you smell gas, you must take the following action:-
	Extinguish all cigarettes and do not ignite a match or use any other naked flame
	Avoid using electrical switches (including light switches)
	Open doors and windows to get rid of the gas
	Check if a pilot light has blown out, or if you have left on a gas ring on your cooker
ANNUAL GAS APPLIANCE CHECK To ensure the safety and efficiency of gas fires and boilers, the Association is legally required to annually service such equipment. It is the tenant's responsibility to allow the engineer to enter the property to carry out this work. Failure to deny an engineer access will result in you facing legal proceedings with the potential of losing your home

Electricity Safety
	Find out how to switch off the mains supply. If you are not sure how to do this, let us know now and we will advise you.
	Never take an electrical appliance such as heaters and hair dryers into the bathroom.
	Avoid running electrical wires under carpets or lino. You may not be able to see if the wire starts to wear out.
	Get a qualified electrician to deal with repairs to your own appliances - do not do work to them yourself.
	Make sure that your electrical appliances are correctly fused
	Avoid overloading electrical sockets

If any of our fittings become faulty let us know immediately

Payment

Rent Payment Methods
Rents are due every Monday one week in advance. The Association accepts payment from tenants by a variety of methods.

Via The Bank
Lloyds/TSB accept on our behalf rent payments by use of vouchers from the Rent Voucher Book – supplied pre printed by the Association.

Standing Order
Lloyds/TSB and all other Banks or Building Societies can up set up weekly or monthly standing order facilities

Credit or Debit Card Payments
The Association accepts payments by this method. All that is required is a weekly phone call to the office where we have the facility to input tenant instructions into a machine directly linked to the banking system.

Direct payments
Cheque payments can be sent to the office through the Post. Similarly cash or cheque payments can be paid at the Office. We do not recommend cash being sent to us in the Post.

In special circumstances we will call at tenants home to collect rent.

Advice on any of these methods of rent payment can be obtained from the Office.

	Apply For Housing
	Guidance For Applicants
	Transfer to Another Home
	Tenants Code Of Conduct
	Housing Transfer Form

	Tenants Handbook
	Residents Involvement
	Consultancy Services
	Home Swapper

	Accord Housing Association
	Adullam Homes
	BCOP
	Black Country Housing & Community Service Group
	Bournville Village Trust
	Bromford Carinthia HA Ltd
	Castle Vale Community HA Ltd
	Fch Housing & Care
	Mercian HA Ltd
	Moseley & District Churches
	Optima Community Association
	Sanctuary HA
	Waterloo HA Ltd
	Birmingham City Council
	Chartered Institute of Housing
	Inside Housing Magazine
	National Housing Federation
	Property People Magazine
	Birmingham Citizens Advice Bureau
	Birmingham Chamber of Commerce and Industry

Registered with The Housing Corporation : No. L1389 Registered with The Registrar of Friendly Societies : No. 1843OR

Home Safety It is imperative that you take care in your home to avoid accidents to yourself or members of your family. To tamper with any household equipment or appliances can be potentially dangerous.

Fire Safety

Gas Supplies & Safety It is the tenants responsibility to make their own arrangement for gas supply For all gas leaks Telephone: 0800 111999 FIND OUT HOW TO TURN OFF THE GAS SUPPLY. If you are not sure how to do this, let us know now and we will advise you.

Payment Rent Payment Methods Rents are due every Monday one week in advance. The Association accepts payment from tenants by a variety of methods.

Via The Bank Lloyds/TSB accept on our behalf rent payments by use of vouchers from the Rent Voucher Book – supplied pre printed by the Association. Standing Order Lloyds/TSB and all other Banks or Building Societies can up set up weekly or monthly standing order facilities

Home Safety
It is imperative that you take care in your home to avoid accidents to yourself or members of your family. To tamper with any household equipment or appliances can be potentially dangerous.

Gas Supplies & Safety
It is the tenants responsibility to make their own arrangement for gas supply
For all gas leaks Telephone: 0800 111999

FIND OUT HOW TO TURN OFF THE GAS SUPPLY. If you are not sure how to do this, let us know now and we will advise you.

Payment

Rent Payment Methods
Rents are due every Monday one week in advance. The Association accepts payment from tenants by a variety of methods.

Via The Bank
Lloyds/TSB accept on our behalf rent payments by use of vouchers from the Rent Voucher Book – supplied pre printed by the Association.

Standing Order
Lloyds/TSB and all other Banks or Building Societies can up set up weekly or monthly standing order facilities