|
Welcome to Birmingham Civic Housing Association Limited |
 |
At Civic we endeavour to place our
Customers at the centre of our operation.
Our aims and objectives are defined as follows:-
Our primary purpose is to Allocate, Manage and Maintain properties
in a social housing environment, by providing accommodation at
affordable rents to people in genuine housing need. All our
properties being both managed to a good standard and maintained in
a good state of repair.
We endeavour to involve tenants in the management of their homes
and seek to test the level of their satisfaction through a variety
of methods.
We seek to continually improve the quality of our service delivery
by the regular review of policies and procedures to meet both the
requirements of the governing body (The Housing Corporation) and
the needs of customers.
With the achievement of Charter Mark and positive feedback from
satisfaction surveys we believe our aims are being met.
|
|
|
|
|
